FAQ 2018-04-13T09:21:51+00:00

Frequently Asked Questions

What is the turn around time? 2018-04-14T08:32:55+00:00

Most of the times, we will be reverting back to you with the retouched images in less than 12 hours.

How long are my credits valid? 2018-04-14T08:32:55+00:00

Your credits expire one year from the date of purchase.

Will you refund my unused credits? 2018-04-14T08:32:56+00:00

Credits which are purchased by you are eligible for a refund. PixoPal will refund the balance by deducting 10 USD or 30% of the balance amount whichever is higher.

Will you use my images for commercial purpose? 2018-04-14T08:32:56+00:00

our images belong to you, we do not claim rights to your work, neither use it for any commercial purpose. We use a few images once in a while to showcase our work quality, and will seek your prior approval to promote our editing competency as an artist.

I have images from events like wedding, celebrations. Can you process them? 2018-04-14T08:32:56+00:00

We are always expanding our service offering. Please write to contact@pixopal.com to discuss your specific needs.

How can i contact you? 2018-04-14T08:32:57+00:00

For all your suggestions, pricing queries, support requirement. We have a single email id, contact@pixopal.com. If you are a registered customer, do send the email from your registered email account or mention the same in your message.

How will the images be delivered? 2018-04-14T08:32:57+00:00

We deliver the images to you via google drive. If you want the delivery through DropBox, do let us know in advance.

How is pricing determined? 2018-04-14T08:32:57+00:00

Our pricing is on a per image basis and depends on the image complexity and services required. Please refer to pricing page.

How do i get started? 2018-04-14T08:32:57+00:00

Using our services is very easy. You can start with FREE image trial by uploading an image on our site or send over email to contact@pixopal.com

How does the bundle web-app combine images to make multiple combinations? 2018-04-14T08:32:58+00:00

The bundle web-app uses the basic principle of combination. Let’s say a seller has 5 T-shirts, and he wishes to create different combos. When the buyer will upload the high-resolution images on the web-app, the app will automatically make combinations of different T-shirts.
Let A, B, C, D, and E be the images of the T-shirts uploaded by the seller in the given order. Our web-app will follow the basic tabular arrangement for the creation of combinations. Kindly look into the table given below for detailed description.

Why does a business want to work with bundle products? 2018-04-14T08:32:58+00:00

With the help of bundle feature, a merchant having 20 unique products (say) can potentially create a store of 190 products with 2 in a box combination.
Such a big store shall increase the visibility of products and the seller on the e-commerce platforms. This feature also provides multiple ways to engage the buyers.

How do I get the best results from the bundle Web-App? 2018-04-14T08:34:15+00:00

To have the best results, upload the edited images with transparency (PNG). Ensure the same size of the input images to have the best possible organization.

How do I pay? 2018-04-14T08:32:59+00:00

Once you submit your photos, you will be asked to pay using our secure credit card system (powered by PayPal). You can pay for the images that you have uploaded, as well as pre-purchase images to save more on your future orders. If you are paying for our Shopify app, you will be paying through the Shopify payment portal.