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FREQUENTLY ASKED QUESTIONS



How do I get started?

Using our services is very easy. You can start with FREE one image trial by uploading an image here or by email to contact@pixopal.com

How is pricing determined?
How will the images be delivered to me?

We deliver the images to you via google drive.

How can I pay for the service?

We process the payment through Paypal.

How can I contact you?

For all your suggestions, pricing queries, support requirement. We have a single email id, contact@pixopal.com. If you are a registered customer, do send the email from your registered email account or mention the same in your message.

I have images from events like wedding, celebrations. Can you process them?

We do all images which require background to be removed or blurred so as to bring the focus on the subject. We specialize in product photography for e-commerce, like Jewelry, Fashion, Accessories, Products. We do images for classified, where you want to sell used products or your portraits.

Will you use my images for commercial purposes?

Your images belong to you, we do not claim rights to your work, neither use it for any commercial purpose. We use a few images once in a while to showcase our work quality, to promote our editing competency as an artist.

If I cancel will you refund my unused credits?

Yes, if the balance amount is more than 10 USD. We do refund the payment.

How long are my credits valid?

Your credits expire one year from the date of purchase. If the amount is more than 10 USD, we will provide you with the extension or refund as needed.

What is your turn around time?

Our standard turn around time commitment is 24 hours.

What file formats can I upload?

Please discuss with us by clicking here

What format will the completed files be?

We return your images in the format you request. By default, we share the images in JPEG format with 2000x2000 pixel size with 5% margin.



CREATE COMBO


How shall I use the web-app?

The Web-App is used to create combos of different products. You can upload all good resolution images of the same sizes in the JPEG or PNG extension on our website.

The web-app uses the special overlap feature in which your images will overlap to create combos. In some cases where an issue of non-overlapping persists, the web-app creates the combo by putting images adjacent to each other.

How do I get the best results from the Web-App PixoPal?

To have the best results, upload the PNG images with transparency of same dimensions

Why does a business want to work with Combo products?

With the help of Combo Feature, a merchant having 20 unique products (say) can potentially create a store of 190 products with 2 in a box combination.

Such a big store shall increase the visibility of products and the seller on the e-commerce platforms. This feature also provides multiple ways to engage the buyers.

How does the web-app combine images to make multiple combinations?

The web-app uses the basic principle of combination. Let's say a seller has 5 T-shirts, and he wishes to create different combos. When the buyer will upload the high-resolution images on the web-app, the app will automatically make combinations of different T-shirts.

Let A, B, C, D, and E be the images of the T-shirts uploaded by the seller in the given order. Our web-app will follow the basic tabular arrangement for the creation of combinations. Kindly look into the table given below for detailed description.

I have raw, unedited images. How shall I use the web-app?

To process the unedited images, you need to first have them edited and preferably with transparency. Sign-Up for our editing service on our website

You may provide combo creation requirement in your remarks or come back to combo creation site and prepare combos yourself.

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